If you run into an issue while using RetopoFlow, you can report it via Product Support on Blender Market or by creating an issue via GitHub RetopoFlow Issues. These RetopoFlow issues covers bugs within RetopoFlow or unexpected behavior of tools.
Note: support via GitHub will be limited to fixing RetopoFlow bugs. The Blender Market route will provide you premium support.
Whichever path of support you take, there are a few things to keep in mind to help us in debugging and fixing the issue as quickly as possible. The list below contain a few of these.
Explain clearly the context. For example, add a screenshot or share a .blend file that shows what the scene looked like before you had the issue, what action you did to cause the issue, and what was the result of the action.
Consider sharing your .blend file with us. Often times, the .blend file has a particular setting that we have not tested, and having access to your file will make reproducing your issue easier.
Try to reproduce the issue on the default Blender scene, or try to reproduce the issue on another machine, especially a different system (OSX, Windows, Linux) if possible.
Be sure to include all of the terminal / console output in your post (see below).
Be sure to include the machine information, Blender version, and RetopoFlow version in your post.
Be sure to reply to our questions. If we are unable to reproduce the issue, and it goes without any activity for a time, we will close the issue.
Sometimes an issue is caused by a different part of code than what is reported. By design, we do not report all the information in RetopoFlow, but that information might be critical to solving the issue. You can access the additional information through the system terminal / console.
Note: There might be a lot of info in there (have to scroll), so be sure to copy all of the text from the terminal / console.
This simplest way to report the terminal output is to enable Deep Debugging.
Note: you will need to restart Blender after enabling.
When Deep Debugging is enabled, all terminal output will be redirected to a text file.
./Contents/MacOS/Blenderto start Blender.
/path/tois the path to the blender binary. ex: